Description
£45,000 | North Cumbria | Multi‑site, Front‑of‑House Leadership
A rare opportunity to step into a role that blends exceptional food standards, brilliant people leadership, and a customer experience that genuinely stands apart.
This is a hands‑on, front‑of‑house leadership role where you’ll shape the food offering, elevate service, and develop high‑performing teams across multiple stations. If you love great food, thrive in fast‑paced environments, and know how to get the best out of people — this is your next move.
The Role
You’ll lead and coach station managers to deliver:
- Consistently high-quality food, prepared to spec and served with pride
- A warm, memorable customer experience that reflects the values of the organisation
- Strong commercial performance through smart deployment, great standards, and engaged teams
You’ll work closely with the lead chef, drive operational excellence, and ensure every station is compliant, well‑run, and performing at its best.
What You’ll Be Doing
- Inspiring and developing Station Managers to deliver outstanding food and service
- Ensuring every shift is deployed effectively to maximise sales and customer satisfaction
- Embedding strong recruitment, succession, and training practices
- Maintaining 100% compliance across food safety, H&S, and operational standards
- Leading weekly site visits, identifying opportunities, and driving action plans
- Ensuring accurate people processes — rotas, holidays, payroll, training compliance
- Protecting commercial performance through stock, cash and loss‑prevention controls
- Keeping all customer areas clean, welcoming, and well‑maintained
What You’ll Bring
- Experience leading large, diverse teams in hospitality, food retail, or similar
- A passion for local produce, great food, and showcasing the region
- Strong analytical skills to spot trends and drive improvement
- Confident communication and collaboration across multiple teams and sites
- A hands‑on coaching style — visible, supportive, and always developing others
- Deep understanding of food safety, hygiene, and operational standards
- A genuine love of people and creating a culture where teams thrive
Desirable: Level 3 Food Hygiene, proven multi‑site or high‑volume management experience, and a natural enthusiasm for food.
Why This Role Matters
You’ll be the person who ensures customers leave feeling delighted — not just fed. You’ll build teams who take pride in what they do, uphold exceptional standards, and create an experience that keeps people coming back.
If you want a leadership role with real influence, real pace, and real purpose — this is it.