Carlisle, United Kingdom
Date Posted
12 December, 2017
Job Type
Dependant On Experience
Apply Now

IT & Digital

Software Support Analyst

Your role will be supporting the company’s Logistics system and supporting applications. This role includes learning business processes, providing end user support, software testing, problem resolution, and assisting with the ongoing development of the system.

• Providing support to end users, ensuring queries and incidents are dealt with.
• Resolving Service Desk requests allocated to you in a timely manner.
• Identify and resolve program errors.
• Testing new software development and checking the specification.
• Test fixes and post resolution follow ups to ensure problems have been resolved.
• Learn appropriate software applications used by the company. • Manage the development and deployment of systems enhancements.
• Create system specifications, diagrams.
• Create knowledge base documentation.
• Produce and maintain business processes documentation.
• Identify user requirements and develop solutions for reporting, queries and data extraction.
• Provide end-user training as necessary with regards to the deployment of new applications, and application enhancements.
• Communicate changes, enhancements, and modifications to management, customers and end-users.
• Assist in the general management of the Company’s Logistics system, and software suppliers

Position Requirements Education & Certification
• College diploma or university degree in the field of computer science, information sciences, or related field and/or 3 years equivalent work experience.

Knowledge & Experience


• Experience of providing end user support.
• Experience of using reporting tools.
• Understanding of database structures.
• Ability to create requirement specifications in both technical and user friendly language.
• Hands on software troubleshooting experience.

Example Systems in use Below are examples of the systems and business processes in use by our client. Training will be provided to the successful applicant.

• Logistics systems. • Microsoft VBA for Excel. • OS400 for IBM i-Series/AS400. • Cognos Business Intelligence • Data Interchange ODEX Enterprise • Consist PrintBOS • EDI messaging.

Personal Attributes
• Excellent communications skills with ability to explain technical issues to non-technical end users and stakeholders
• Investigation and problem solving.
• Ability to manage and prioritise work load.
• Ability to conduct research into a wide range of systems issues as required.
• Strong documentation skills.
• Highly self-motivated.
• Keen attention to detail.

Working Relationship It will be essential that the post holder establishes and maintains good and effective relationships and communications with other staff members, external suppliers and customers.
Carlisle, United Kingdom
Date Posted
12 December, 2017
Job Type
Dependant On Experience
Apply Now
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