Vacancies

Location
Brampton, United Kingdom
Date Posted
1 March, 2019
Category
Job Type
Salary
£25000-£32000
Apply Now

IT & Digital

IT 3rd Line Support Engineer

We are happy to be assisting an established IT support Business in the search for a 3rd Line support Engineer.

This IT support company is looking for an enthusiastic and ambitious person to join their IT Support team providing customer facing solutions via onsite visits and telephone/remote support.

The successful IT Engineer will be a logical thinker, able to demonstrate problem solving skills in a time-efficient matter.

- Excellent communication skills and telephone manner.
- Be a polite, presentable individual, with a dynamic go-getting attitude towards work.
- Have the ability to work well individually or as a team.
- Be a punctual individual, with the ability to meet deadlines and administration skills should be of the highest standard.

IT Engineer Responsibilities:

- Logging, prioritisation and escalation of IT support issues and requests.
- Develop and maintain good working relationships with clients to promote high level of customer service.
- Resolution of 2nd/3rd line support issues and requests via telephone, remote support or onsite visits.
- Assist other Line Technicians with support issues where required. - Routine systems administration tasks.
- Administration of hardware inventories and software licences. - Undertake installation and maintenance of clients IT infrastructure, onsite or remotely.

IT Engineer Requirements: should have a knowledge of the following
- Windows Server 2008/2012
- Windows 7/8/10 Office 365
- Virtualisation including Hyper-V and VM Ware
- Networking
- Microsoft Remote Desktop Services and Citrix.
- MS Exchange Server
- Anti-virus
- Troubleshooting PC/Server Hardware and Software issues
- Installing and configuring Routers, Firewalls and Switches


- Full, Clean UK driving license

For further details contact Mark Connor for a confidential discussion.
Location
Brampton, United Kingdom
Date Posted
1 March, 2019
Category
Job Type
Salary
£25000-£32000
Apply Now
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